General terms and conditions are the fundamental part of this booking agreement, concluded between Slovenia Discovery, HUD d.o.o. (hereinafter referred to as “Company”) and their clients. Slovenia Discovery is an umbrella brand for a multitude of brands listed on the Slovenia Discovery website. Once the Client completes the booking, it is presumed that they accept these General Terms and Conditions.
The Client agrees to these Terms and Conditions by ordering services from the Company either over website, email, telephone, by making a payment without preorder or by any other way.
The Client is responsible for all the costs and consequences, which may occur due to incorrect information they have provided when making a booking.
The Company brand and the website as well as all its components (programming code, design, photographs, text, etc.) and all subpages are the intellectual property of the company owners and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local law.
We are committed to do our best to provide current and accurate information on the Company website. However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the website and these Terms and Conditions without any responsibility that may be incurred as a result. The most current terms and conditions at the time of your departure will apply.
The website may contain links to other sites that we do not own. We can in no way be held responsible for the provision of these links to access these sites and external sources, and can not accept any responsibility for the content, advertising, products, services or other materials on or available from these external sites or sources that are neither approved nor verified by our team.
All photos are symbolic.
All information submitted by the Client at any time will be used only for the purpose of the Client's booking. Outside of that, it will be kept private and confidential, except when applicable by law.
All information submitted by the Company (websites, promotional material, other agencies' information) are strictly informative and are subject to cancellation, change or modification due to heavy traffic, force majeure or other unforeseen circumstances.
Terms we use and their explanations
Package – The entire service package the Client booked, defined as a tour, day trip, or holiday.
Activity – an individual activity or an activity inside the package.
100% Money-Back Guaranteed – If we can't deliver the service as promised and the Client is not satisfied, they should communicate the complaint directly to our staff in less than 24 hours after the activity. If we agree on the issue, the Client can get the money back paid for that specific activity, but not for the whole package.
Best Price Guarantee – We try to offer the best possible prices. In case competitors offer exactly the same activity or package at a lower rate, we would try to match their price if that's possible. This is not applicable after the booking was confirmed.
Booking & Payments
If the client is booking more than 60 days in advance of the travel date for a package or activity with a total price of 500 € or more, we require the payment of a minimum 25% deposit at the time of booking confirmation and the remaining balance to be paid 60 days prior to the departure date.
If the client is booking within 60 days of the departure date, full payment will be due at the time of booking confirmation.
Payment must be made by methods and time specified on the website unless agreed otherwise.
We cannot guarantee any availability on the required date and time before the payment or deposit is finalized.
If full payment is not received 60 days prior to the departure date, we reserve the right to cancel the activity or package and deem the deposit non refundable regardless of the Client's Cancellation Insurance.
If the client makes a late payment before the booking is cancelled by us, the client is obliged to pay a late fee of 19 € per day from the first day after the due date unless a different agreement has been made in writing.
If the client fails to cover all payments due (including all fees if any) in full within 7 days of receiving a reminder, we reserve the right to treat the booking as cancelled by the client.
Subject to the availability of chosen arrangements, we will confirm an activity or package by issuing a confirmation invoice. This invoice will be sent to the client who booked the activity or package, regardless of the amount of people in the group. The client must check the invoice carefully and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete.
Cancellation or/and changes
Depending on the time of cancellation the following cancellation fees apply:
- 75% of the trip costs will be refunded for cancellations up to 60 days before departure.
- 50% of the trip costs will be refunded for cancellations between 31-60 days before departure.
- None (0%) of the trip costs will be refunded for cancellation on less than 30 days notice before the departure or no-show.
For cancelled reservations we can apply your cancellation penalties to a future reservation. This credit will be valid for travel within one year of the cancellation date.
The booking the Client makes is obligatory and therefore it is possible for the Client to cancel their booking exclusively according to these General Terms of Conditions.
If the payment was made online or by credit card, we reserve the right to keep a 5% processing fee in case of refunding a cancellation made by the Client.
Although unlikely, our services may be canceled or changed by the Company due to lack of the minimum number of participants or other unforeseen circumstances. The Company reserves the right to cancel or change tours. In the event one of our services is canceled or changed, you will be notified as soon as possible.
The Company reserves the right to cancel, change or modify any facilities without notice, including changing or altering venues, routes and prices. In the event of a change, the Company will endeavour to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. All this is done for the best possible experience of our clients.
Should you not be able to attend a tour or an activity, or we are unable to offer a tour or activity, due to a circumstance beyond our control or a force majeure event, Company has no responsibility for cancellations, and you will not be entitled to any refunds.
Once a tour/activity is already in progress, the Company does not offer any refunds if our staff determines the conditions do not allow a safe continuation in case of extreme weather or any other force majeure.
Certain activities and sights on tours are conditioned by the weather and opening times, therefore the Company reserves the right to change the tour program (itinerary), but will try to inform the Client about the alteration as soon as possible.
If the Client fails to have proper gear which is required for a certain tour/activity, the Company or their representative reserves the right to refuse the Client's participation in the tour/activity, without a chance of refund.
Before booking confirmation, the Client can make booking changes free of charge. We will try to accommodate changes and additional requests after the booking confirmation, however, availability cannot be guaranteed. The Company reserves the right to charge extra in case of any booking changes after the deposit has been done.
Your package content, services and price are included in the final offer. The final offer stands as a confirmation statement of selected services and is a part of the Company's contract with the Client. The package price does not include (unless agreed otherwise):
- optional (non-obligatory/additional) excursions and visits,
- costs of obtaining and issuing visas, if any,
- food & drinks and other extra services,
- travel insurance,
- any other services not specified in the offer.
All types of special services on the spot (last-minute single bedroom, special diet, etc.) shall be paid by the Client and must be ordered during booking. If a Client asks for a special service during the tour/activity, they shall pay for it directly to the guide or the Company representative, in the currency of the respective country. We reserve the right to increase the price and the right to cancellation.
All prices are in € (Euros) if not stated otherwise.
The Company may ask for an increase of the contracted price in case the following occurred after the contract was concluded:
- A change of the exchange rate in relation to the program publication date,
- A change of the transport costs (fuel, road toll, etc.),
- A change in hotels or carriers' fees.
The Company can inform customers of the change verbally or in writing. The Client may cancel the tour free of charge if the changed price is more than 10% higher, at the latest within 48 hours after the notice. If the customer fails to cancel the tour within the stated term, it shall be deemed that they agree to the changed price. The published prices are the result of the Company's contract with suppliers/partners and they may not correspond to the prices stated on the spot, at the Client's destination.
In case the Client is late to an activity, we will always try to provide you with the activity later than originally planned, but if this is not possible, you are not eligible for a refund. If you know you will be late, please inform us as soon as possible.
If for any reason you wish to finish any activity early, you are not entitled to a refund or any discount.
The Company reserves the absolute right to decline a booking at our discretion for any reason and at any time. Clients agree to accept the authority and decisions of our employees, guides and affiliates.
The Company reserves the right to cancel a tour or activities in any circumstances but will endeavour to avoid this unless absolutely necessary.
The Company is not accountable for any other bookings made by the Client with other providers, such as tours, transfers, flights, etc. If in the event of a changed itinerary, the Company does not guarantee any time of tour departure or arrival.
Basic Cancellation Insurance
The client can buy Cancellation Insurance upon booking as a guarantee that covers the total price of the activity or package which includes most service fees and charges. The client gets a full refund in case of cancellation due to unforeseen circumstances.
Cancellation Insurance covers the following:
Illness – A physical or mental condition confirmed by a doctor that prevents you from attending the booked package.
Injury – A bodily injury confirmed by a doctor that prevents you from attending the booked package.
Death – or death of your close relatives.
The condition for a refund is written cancellation within 48 hours after the reason for the cancellation occurs. The client who has purchased Cancellation Insurance can cancel at the latest 72 hours before the start of activity or package to be eligible for a refund.
You have to provide required documentation in 15 days after the cancellation. After we receive your complete documentation and confirm its validity, we will return your money in 90 days.
Documentation should include a valid certificate of inability to travel, from which it is clear that the client was not able to travel on dates for which the activity or package was booked.
In groups of 5 or more that are not members of the same family, maximum 30% of the group members are eligible to get the money back – for example if the group consists of 10 people, max 3 people can get the refund.
Failure to meet payment deadlines without notice is not covered by Cancellation Insurance.
We don't refund costs of Cancellation Insurance and payment fees.
Premium Cancellation Insurance – Cancel for any reason (CFAR) Insurance
The client can buy CFAR Insurance as a guarantee that covers the total price of the activity or package which includes most service fees and charges. The client gets a refund in case of cancellation for any reason, the amount depending on the time frame of the cancellation.
The condition for a refund is written cancellation 72 hours before the start of activity or package.
30% of accommodation costs are non-refundable if cancelled less than 45 days before the start of the package.
We don't refund costs of CFAR Insurance and payment fees.
COVID-19 / Extreme circumstances refund
In the event of the government closing borders or any other official restrictions that prevent travel to Slovenia on your chosen dates, we offer either a date change free of charge or a refund (except for minimum administrative costs, credit card fees and possible penalty fees from the accommodation providers – no more than 30% of the accommodation price). In case of a date change, we reserve the right to adjust the booking price according to a potential price change of any part of the Client's offer.
Safety and Privacy
All clients are responsible for their own safety and well-being. We don't encourage any of our clients to engage in any dangerous activity or to drink excessively. The Company cannot accept any responsibility if the Client for example drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.
All clients should thoroughly evaluate their physical capabilities and mental capacities for participation in tours by the Company before their booking. In case of incapability, the Company can deny the Client's participation.
All venue partners (including activities, bars, restaurants, clubs, accommodations…) reserve the right to refuse the Client's entry or remove them from activities/venues due to various reasons such as the Client being drunk, disorderly, aggressive, abusive or practicing any anti-social behavior. The Company accepts no liability in mentioned events and refunds are not possible in such circumstances.
Some programs include alcohol consumption and are suitable only for participants aged 18 years or older. Proof of age must be provided at the time of participation. As proof of age, we only accept official identification such as Passport, driver's license and other proof of age (18 plus) cards. Unacceptable identification includes photocopies, student cards and other non-government-issued identification.
By making a booking every client agrees that the Company has the right to publish all the photos and videos that were made during the program (the photos and videos could include every client) in promotional and commercial intentions. If the Client does not agree, they should state that before the beginning of a tour/activity.
We encourage all clients to purchase Travel Insurance to protect their financial investment.
If the Client has a complaint they must bring it to the attention of the tour guide or booking agent right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of the satisfaction of the Client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remains unresolved another complaint must be made in writing to the Company within 24 hours of the completion of the tour.
In some cases, the Company is an intermediary between the Client and a service provider. Although our team is devoted to finding and providing only the best services for you, we cannot be held accountable for mistakes, mishaps or negligence made by third persons. In case of an issue with any of the services conducted by our supplier/partner, you have to solve it directly with them.
All clients must follow the instructions by the Company, stated in correspondence, product's webpage/brochure or instructions by the Company's guide.
The Company reserves the right to cancel the program at any time if the Client does not obey the instructions of the tour guide and appears likely to endanger the safe and comfortable progress of the tour, that the Client may be excluded from all or part of the tour. In this case, the Client does not have the right to any refund and has to cover any additional costs incurred by the Client as a result.
Clients need to disclose any pertinent information that could potentially affect the experience or other clients. In case crucial information is not disclosed to the Company prior to the experience and this causes any additional costs, the Client is obliged to cover them.
All clients are expected to obey local laws and regulations and any failure to do so will relieve the Company of all obligations that they may otherwise have under these booking conditions. Any damage or losses caused by the Client is the responsibility of the Client. Full payment for any such damage or loss must be paid at the time directly to the supplier or the Company. If the Client fails to do so, they will be responsible for meeting any claims (including legal costs).
All clients need to have a valid identification document with them at all times. As stated by the law, every Slovenian citizen or country's visitor is obliged to have a valid ID present, and if asked to be identified by the police, the Client is aware that they could be charged with a penalty if they failed to do so.
Release of Liability
The Company is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which the Client is not prepared; forces of nature (force majeure); collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other forms of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided.
Clients who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and a standard cancellation policy will apply.
Limitations of Liability
The Company is not liable for Client's extra expenses such as meals, transportation or extra hotel costs that are not included in the trip cost but may be required to get to or from a trip start or end. The Company reserves the right to make route and hotel modifications if necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of Clients.
Lost Belongings: The Company is not responsible for Client's loss of passports, tickets and any other documents, as well as the loss of or damage to luggage, personal property or other belongings.
The General Terms and Conditions and the relationship between the Client and the Company shall be governed by the local laws without regard to its conflict of law provisions. The Client and the Company agree to submit the exclusive jurisdiction of the competent court located in Ljubljana, Slovenia.
Once the Client completes or confirms the booking, it is presumed that they accept these General Terms and Conditions.
HUD, storitve, d.o.o.; Trg Franca Kozarja 14, 1430 Hrastnik, Slovenia; Tax number: SI95311289; Company registration number: 6613047000. Tour Organiser Licence: 1733, Tourist Agent Licence: 1734.
Information for Bank transfer:
Company: HUD, storitve, d.o.o.,
Address: Trg Franca Kozarja 14, 1430 Hrastnik, Slovenia
IBAN: SI56 6100 0001 5029 527
Bank: Delavska Hranilnica d.d.
Terms of Service shall take effect on the date of 27.05.2022.